Erro: Geolocation Service Failed

7 posts / 0 new
Last post
expensewatch
Erro: Geolocation Service Failed

We are on day 5 of receiving an error that states:

"Error: Geolocation service failed"

This comews back each time we make a reqwuest to the MQ API to get directions or mileage. We have emailed suport twice now and rece'v now response. Can anyone advise on this error, what it means and how to rectify it please?


MQBrianCoakley
Please post a request to www
Please post a request to www.mapquestapi.com that is failing with a key from this account and we can take a deeper look.   We haven't seen any emails to the support team from the expensewatch team in the past 5 days.

MQBrianCoakley
It looks like the account has
It looks like the account has exceeded its monthly transactions for the month and been cut off. You can choose the appropriate plan on the Pricing and Plans page to get back up and running again.

expensewatch
So we updates our plan back

So we updates our plan back in November and doubled the transaction count and things resumed as normal. However as of today we are again seeing this error and maps are not returning nor can locations be looked up etc. However I am seeing other activity in the Transaction logs unlike in November when it all ceased. Can you take a look again and offer up an opinion on what is wrong or needs to be done as we have not made a website change in a year now, so I know our code is untouched as this is in a sunset application we no longer alter unless absolutely critical.

The error is:
TypeError: Cannot read property 'route' of undefined


expensewatch
I'll add we are definitely

I'll add we are definitely not over our transaction limit as it stands at 14049 request today and our limit is 30,000 which is what we doubled it to in November.


expensewatch
NM we are over again, my

NM we are over again, my apologies, I was looking only at reverse geocoding and not all the columns added up.


MQBrianCoakley
Thanks for confirming.
Thanks for confirming.