Your Questions, Answered.

Account Management

Where can I access my basic profile information?
User profile information is available via the user profile section of the Developer Network. Profile information can be added or edited through this section of the Developer Network.
Where can I see my billing history?
Billing history can be viewed on the Billing History section of the user profile.
How can I update my credit card on file?
Credit card information can be updated via the Manage Profile section on the user profile. The active credit card is highlighted if you have more than one credit card.
Will I receive a receipt for my purchase?
An email receipt is provided every time a credit card is charged. For monthly plans, a receipt is provided every month when the credit card is charged. Please refer to the user profile section of the Developer Network to see the email address on file.
I need an invoice for my purchase. What should I do?
What if I encounter a billing related issue?

Plans

What plans are available?
The currently available plans are: Free, Basic, Plus, Business, and Business Plus. Please see our Plans page for pricing and additional information. We also offer an Enterprise-level plan that includes additional benefits and flexibility. If you are interested in an Enterprise-level plan, please contact us to discuss Enterprise Edition licensing options.
What APIs and SDKs are available with the Free, Basic, Plus, Business, and Business Plus plans?
All APIs and SDKs currently offered by MapQuest and documented on the Developer Network are available for use with the Free, Basic, Plus, Business, and Business Plus plans.
Where can I find information about my plan?
Information about the current plan for a user account is located on the Manage Plan section on the user profile. Information includes selected plan, number of transactions included, renewal date, and the services included with the selected plan.
Can I change my plan?
Yes. Plans can be changed or canceled via the Manage Plan section on the user profile. You can change your plan at any time.
Can I cancel my plan?
Yes. Plans can be changed or canceled via the Manage Plan section on the user profile.
Will I receive a refund if I cancel my plan?
No, plans are billed in monthly increments. When you cancel a plan any remaining days in the month are not refunded. If you are not sure of your projected usage, we recommend you sign up for an overages plan that allows you to consume additional transactions in 10% increments. You can start small and grow as needed. See the Overages section for more details.
What is the term of my plan?
Plans operate on a monthly basis and start on the initial sign-up date in most cases. For example, if a user chooses a plan on 4/22/2017, the plan will renew on 5/22/2017, unless the plan is changed prior to the renewal date.
How many transactions are included with my plan?
Detail including the name of the plan and information about the number of transactions included with the plan are available on the Manage Plan section of the user profile.
What happens when I use all of the transactions included with my plan?
Once you reach your monthly transactions limit (using any of the AppKeys associated with the account) any new transactions will fail unless you have opted into overages. Overage plans allow you to go over your monthly quota by purchasing small block of additional transactions. If you are already on the Business Plus plan (the highest Self-Serve plan) and need additional transactions, please contact us to discuss Enterprise Edition licensing options.
What are overages?

Plans with overages allow your transactions to continue without interruption even when you have reached your monthly quota.

Overages are billed in 10% increments in advance. Overages begin when you reach 100% of your monthly usage. You will receive an email when your usage reaches 100%. You will also immediately be billed for one 10% increment.

Overages will continue (in blocks of 10% of your monthly quota) until you reach 150% of usage. At 150% overage plans will be upgraded to the next highest plan if applicable. If you are on one of the highest plans (Business Plus or Business Plus Enhanced) you will be referred to a MapQuest salesperson but your transactions will not stop.

You can upgrade or downgrade your account and even stop overages at any time by making edits to your profile on the Manage Keys page. You can revoke single or all application keys at once. Transactions for the revoked application key will stop for the billing cycle duration until re-approved.

You must re-approve any revoked keys on the Manage Keys page when your billing cycle renews to continue use with those keys.

Further information on Overages can be found at Overage Details

Will my credit card be automatically charged if I am on the Free plan?
No.
Will my credit card be automatically charged if I am on the Basic, Plus, Business, or Business Plus plans?
Yes. Credit cards are charged on a monthly basis.
Can I use the same AppKey if I change plans?
Yes. The plans operate at the account level and AppKeys can be used for all plan types, including Enterprise Edition.
Can I create multiple AppKeys?
Yes. Users can create multiple AppKeys, though the transactions generated by the AppKeys will count toward the overall number of transactions included with the plan. Also note that per our Terms of Service, only one account per company or corporate entity is allowed.
How can I keep track of the number of transactions generated by my account?
Access to transaction reports is available on the Manage Keys section on the user profile.
Will I be warned when my transaction usage is approaching the total number transactions included with my plan?
Yes. Users are notified via email when 80% and 90% of the transactions included with the plan have been used.
Is overage capability offered with the plans?
Yes, there is an optional overages capability. If you opt-in to overages once you reach your total transactions you will be billed in 10% increments up to 150% of the monthly plan total. If you reach 150% of quota you will automatically be upgraded to the next plan.
Can I stay on the Free plan indefinitely?
Yes.
I am on the Business Plus plan and I need additional transactions. What should I do?
Contact our Enterprise Sales Team to discuss Enterprise Edition licensing options.
Can I store geocoding results without displaying results on a map if I move to the Basic, Plus, Business, or Business Plus plan?
No. Geocode results cannot be stored or otherwise used without displaying results on a map; however, an Extended Rights Geocoding option is offered with the Business Enhanced, Business Plus Enhanced, and Enterprise Edition licenses, which allows additional flexibility with usage of geocoding results.
Is an asset tracking pricing model offered with the Basic, Plus, Business, or Business Plus plan?
No. An asset tracking pricing model is not offered with the Basic, Plus, Business, or Business Plus plan; however, an Enterprise Edition license offers additional flexibility in pricing and licensing terms. An asset tracking pricing model is offered with an Enterprise Edition license.
Is technical support included with the Basic, Plus, Business, or Business Plus plan?
Yes, MapQuest Technical Support is included with the Basic, Plus, Business, or Business Plus plan with no guarantee of response time or return to services. Enterprise customers receive premium support and dedicated technical support resources. Dedicated resources are not available to Self-Serve customers.
What happened to the legacy Free & Open Plan?
The legacy Free & Open license was offered through May 2015 and has been discontinued. Users of the legacy Free & Open license were notified of changes in August 2015 and user accounts were transferred to the current Free plan in September 2015.
Are MapQuest services taxable?
SaaS services are taxed by some states or localities. If your billing address is in a state or locality that taxes SaaS services, the appropriate tax will be added to your monthly bill. Please contact your appropriate tax authority for more information. MapQuest cannot offer tax advice.

Transactions and Reporting

What is a transaction?

Generally, a transaction is a request to a service, however there are a few caveats:

  1. Embedded transactions count toward the number of transactions included with the plan. For example: A request to the Directions API may need to geocode the origin and destination if the origin and destination are represented as addresses instead of latitude and longitude coordinates. The underlying Geocoding API requests generated by the Directions API will count toward the number of transactions included with the plan.
  2. A map transaction is generally generated under the following circumstances:
    • The initial load of the map when using SDKs such as the JavaScript Maps API, Leaflet Plugins, or Mobile SDKS.
    • There is a change in zoom level
    • There is a change in map type, for instance, a change from the default map to satellite imagery
    • A request is made to the Static Map API Web Service.
Are there specific transaction types that count toward the number of transactions included with my plan?
All transaction types shown on the Transaction Report count toward the number of transactions included with a plan.
How can I keep track of the number of transactions generated by my account?
Access to transaction reports is available on the Manage Keys section on the user profile. Click on the name of your app and choose the 'Transaction Report' link from the menu.
Can I see transaction usage for each of my AppKeys?
Yes. Transaction reports can be shown for individual AppKeys, though the reporting tool defaults to show transactions for all AppKeys associated with the account. To see a report for an individual AppKey, click on the 'All Apps' icon on the upper right corner of the tool and choose the name of the AppKey to filter the report to show only transactions associated with the specific AppKey requested.
I received an email that claims that I have used 80% of the transactions included with my account, however, the Transaction Report does not agree.
Check the My Plan section of the user profile to see the plan start date. Then, modify the date range reflected in the report to show the current 'plan' month. For instance, if the plan start date is 4/22/2017 and a warning email was received on 5/5/2017, the date range for the report should reflect a start date of 4/22/2017.
How often are transaction reports updated?
Generally, transaction reports reflect transactions generated up to the most recent hour.

Professional Services

What if I need help with creating an app, processing data, or otherwise building my solution?
MapQuest for Business offers Professional Services to assist with your technical and business needs surrounding our products and services. Please contact us to speak with a member of our Professional Services team.

Extended Rights Geocoding

What is Extended Rights Geocoding?
Extended Rights Geocoding (ERG) is a license that allows more flexibility with regard to the use of geocoding results. Geocoding results must be displayed on a MapQuest map or used with another MapQuest service; however, the ERG license allows results to be stored (US and Canada) or otherwise used without a map or shown on a map from an alternative provider. Please view our Terms & Conditions for additional information.
Is Extended Rights Geocoding available as an option for every plan?
No. ERG is available only with the Business Enhanced and Business Plus Enhanced plans. All other plans do not include the ERG license.
I purchased the Business Enhanced or Business Plus Enhanced plan. Why do I see a second AppKey in my list of AppKeys?
The key marked ‘Extended Rights Geocoding’ must be used when making requests to the Geocoding API if results are being stored or shown on a map from an alternative provider.
Is there a special time period or commitment required in order to use Extended Rights Geocoding?
Yes. The Business Enhanced and Business Plus Enhanced plans require an initial 6-month commitment. Plans cannot be cancelled during this time period, but upgrades can be made.
Can I upgrade my plan during the initial 6-month commitment?
Yes. Users of the Business Enhanced plan can upgrade to the Business Plus Enhanced plan during the initial 6-month commitment period. Users of Business Plus Enhanced can upgrade to Enterprise Edition by contacting our Sales Team.
If there is an initial 6-month commitment period, how does billing work?
Users who purchase the Business Enhanced or Business Plus Enhanced plans are billed on a monthly basis. The only difference between Business Enhanced and Business Plus Enhanced and all other plans is that users of Business Enhanced and Business Plus Enhanced cannot downgrade or cancel during the initial 6-month period.
Can I store geocoding results indefinitely, even if I cancel my plan?
No. Geocoding results must be removed/deleted upon cancellation of the Business Enhanced or Business Plus Enhanced plans.