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The MQ Blog

Discover easy ways to improve your business needs using MapQuest’s tools and gain insights into MapQuest use cases for various industries

What to do when you’re looking for support

Hi, my name is Brian Coakley and I’m the leader of the developer tools support team. I’ve been here for over 10 years, meaning I’ve worked with several people to overcome their challenges. So, what do our customers frequently ask about?

Can you help me figure this one out? Well, we sure can. We often get pulled in to help people fix data issues. Does the route to your house take you to the middle of the city? Do your search results show up in Toledo, OH instead of Toledo, WA? Most hiccups are caused by the inability to find a location. Geocoding is the science, religion and art of associating a address with it’s latitude and longitude. If this process fails, everything that comes after it does too – the route, the search, the map. So let us know what address is causing a problem and we can fix it. Depending on the situation, we can typically fix this type of hurdle in a matter of a few hours.

How can I get x functionality to work in my application? We help people learn how to use our various mapping offerings. Do you want to add a search to find your business? Are you looking to send someone a route from their house to your party? Do you need a satellite map to see what’s around that new house you’re dreaming of buying? Those are pretty easy. Are you looking to pinpoint the manager for a sales territory to help solve an issue of a complaining customer of yours? We teach people how to use Data Manager and our Search APIs to help turn around unhappy customers.

What’s coming next? While this blog is full of information about new products, the support team knows what’s coming out next week, next month and next year. Let us know what you’re trying to do and we’ll help make it happen with today’s tools or tomorrow’s shiny new releases. If we don’t have it yet, we’re the ones who can take it to the teams who develop new features. If you have a good idea, let us know.

You have a question – we’ve got answers. Call, email or post in the forum. We’re all over those. If you tweet or StackOverflow we’ll get to those too. But don’t sit there and wonder what’s wrong or how to do something. Let us know how we can help and we’ll keep you rolling along. It’s what we do.

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